F.A.Q’s


What payment methods do you accept?

Credit Cards - We accept Visa, Mastercard, and American Express. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

We accept Paypal, Visa, Afterpay, ApplePay. Please let us know if you have any questions.

Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Boho Girl Jewellery is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

What are your materials made of?

925 Sterling Silver
316L Stainless Steel
Zinc Alloy

 

 **For the best care of your jewellery, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. 

WARNING
Choking Hazard - Small parts. Not for children under 3 yrs.

How can I contact you?

Please email info@bohogirljewellery.com and our support team will contact you within 24 hours.

How do I check my order status?

If you have an account please login first and then follow the directions below: 

1) When signed in to your account, click on 'ACCOUNT' at the top right-hand corner of the site. 

2) On the left, you will see your account information and in the main area, you will see your 'Order History' if you have previously ordered from us.

I would like to cancel my order. How do I do that?

Once your order has been placed, we are unable to cancel or make changes to your order. We start working on your order right away as soon as it has been confirmed. We apologize for the inconvenience. Please double check all orders as well as payment methods before placing your order. We cannot update discount code promos to your order after your order has been placed. Please email info@bohogirljewellery.com for any questions. 

I have ordered the wrong item by mistake. Can I edit my order?

Once your order has been placed, we are unable to cancel or make changes to your order. We start working on your order right away as soon as it has been confirmed. We apologize for the inconvenience. Please double check all orders as well as payment methods before placing your order. We cannot update discount code promos to your order after your order has been placed. Please email info@bohogirljewellery.com for any questions. 

How can I track my Package/s?

Once your order ships, you will receive a confirmation email with a tracking code (if your shipping method chosen has tracking- Free Shipping does not offer tracking at this time)

What if I put in my wrong address?

If you have provided an incorrect address and your order has already shipped, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. Please email info@bohogirljewellery.com with any questions or concerns.

What if my package is lost?

Boho Girl Jewellery is not responsible for items that are lost by the mail carrier or by any shipping service.

What if my package was returned to the sender? 

If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order.

*** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of £2 GBP. The fee will be deducted from your order refund amount total.

Restocking Fee 

In the case you would not like your package sent back or would not like a replacement for your item and would like a refund, we charge a restocking fee of £2 GBP. The fee will be deducted from your order refund amount total.

Do you ship internationally?

Yes we do! 

 

Damages?

Please email info@bohogirljewellery.com within 7 days of your purchase if you notice anything wrong with your order. 


For all inquiries send us a message via our contact section, on our website or email us directly at sales@bohogirljewellery.com
  • Thank you for shopping with Boho Girl Jewellery

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