You can return anything you have ordered from us for a refund within 14 days of receiving your order.
- Contact us via email firstname.lastname@example.org to start the return process.
- The customer is responsible for the cost of return postage and original postage cost is non-refundable.
- All pieces must be returned unworn, in the condition they arrived in and in the same packaging.
- Custom jewellery is non-returnable due to being handmade to order, so please double check your order is correct.
- Earrings are non-returnable or exchangeable due to hygiene reasons.
- If you have received a free item and returning an item will make your order not eligible for the free item, you will also have to return the free item.
We always seek to satisfy our customers, therefore, contact us within 72 hours if you are unsatisfied with your purchase. We will work with you to make sure you have a great shopping experience with. There are no cancelled orders due to the automatic processing of orders and international shipping times.
2. ELIGIBLE EXCHANGE
In order to be eligible for exchange please contact us after receipt of your purchase.
3. DEFECTED ITEMS
If any of your jewellery arrive defected we will send out a replacement within 3 business days after the defected jewellery is received by us.
4. INELIGIBLE REFUND/EXCHANGE
The following items are NOT eligible for refund or exchange:
- Items which were modified, customized and/or altered according to your specifications
- Custom orders or Promotional/ discounted items
- Items damaged or altered while in your care (wear and tear)
- Items past its return date
5. WHAT IF MY PACKAGE IS LOST OR STOLEN?
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have nay further questions on how to do this reach out to our customer.