1. GENERAL SHIPPING INFORMATION
Orders are shipped in the order received after payment has been completed. Orders are shipped 7 - 14 business days after payment is received. We will give you prompt notification if there are any delays or issues with shipping.
All orders generally take 7 - 21 business days for delivery. Shipping times are estimates and cannot be guaranteed.
Once the order is shipped we cannot assume responsibility for lost or stolen mail. Insurance is available at an additional cost so contact us if you're interested in adding insurance to your order.
4. CUSTOMS FEES ON INTERNATIONAL SHIPPING
International packages typically arrive within 7-80 business days of shipment.
Once your package has left the UK, we are not responsible for any extra fees that may apply. Please research your country if they charge extra customs fees or any other fees. Thank you!
If you have any questions or concerns about the shipping status, tracking information, or general whereabouts of your package please email firstname.lastname@example.org with your order number.
5. SHIPPING ADDRESS
Please double check your mailing address before placing your order via direct checkout or PayPal. We cannot be responsible if you do not receive your order because we were given the wrong mailing address.
6. MISSING PACKAGES
Please contact us if you have not received your order in 5 weeks.